Frequently Asked Questions

Logging In
Q: Who can have an account in the AACSB Exchange?

All faculty, staff, and administrators at AACSB member institutions can have an account in The Exchange. Non-members also receive an account when registering for an event, but access to the site will be limited to that particular event.

Q: What is my AACSB Exchange login information?

Your login is your email address (.edu, .org, etc.). To ensure you receive access to all applicable member benefits, please do not use yahoo, gmail, etc. Your password for the AACSB Exchange and myAACSB (event registration) is the same.

Q: What if I forgot my password?

Click on Forgot Your Password on the login screen and follow the instructions. Be sure you are using your official organization email address (for example, .edu, .org, etc.).

If this does not resolve your problem, contact: exchange@aacsb.edu

Q: How do I create a username and password if I am a member or visitor and do not have one?

Please use the Create New User section of the login screen to create your AACSB Account if you do not already have one. Be sure to use your official organization email address (.edu, .org, etc) and the 'Find my account by email address' option on the 'Sign In' screen on the left if you are unsure if you have an AACSB Account already created.

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My Profile

Q: How do I control what information is shown in My Profile on the AACSB Exchange?

From your AACSB Exchange profile page, click the 'Privacy Settings' link under the 'My Account' tab. This will let you control what information is visible to various users. We recommend selecting the “Members Only” option, which will make your profile visible only to people with AACSB member access. After you have made changes, click the “Save Changes” button at the bottom of the page.

Q: My picture will not upload. What’s wrong?

The dimensions of the image must be no larger than 600 pixels wide by 600 pixels high. The file size (kilobytes, megabytes, etc.) does not matter. You can check the dimensions in programs like Photoshop, Microsoft Paint, and Microsoft Photo Editor. The image must also be saved in a .jpg, .gif or .bmp format.

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AACSB Member Directory

Q: How do I find other members?

From the Directory tab you can search for other members based on:

  • Name
  • Institution/Company
  • Title
  • Location
  • Affinity group membership, event attendance, and/or committee participation
  • Professional interests
  • Research interests
  • ...and more!

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Contact List & Groups

Q: How do I add contacts to my contact list?

When you perform a search in the Directory or view a group membership list, you will see an add as contact link next to each person in your search results. Just click this link to send a contact request. As you view a member’s profile, you can click the contact request link just to the right of their profile picture. Privacy settings do exist where a person may have chosen not to receive contact requests, hence this link may not appear for every individual. 

Q: Why should I add contacts to my contact list?

Creating this virtual address book makes it easy to send messages to your contacts through the Exchange website or app and to stay in touch or ask questions. Additionally, when you view another member’s profile, you will be able to see any contacts you have in common with them. Your contact list makes it easy to send invitations if you create a discussion forum.

Q: How do I join/subscribe to a group?

From the Communities tab click on All Communities. Select the group you’d like to join and click 'Join'. Some groups have membership criteria which much be met; for these groups an email address will be listed to send your join request.

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Q: How do I access documents other members have shared?

First, join the topic based group that interests you. You can then access all discussions and documents for that particular group.

Q: How do I share a document?

From the Discussions tab, click Share a Document. Please note that uploading a document is done in three steps and each step must be completed before you can move on to the next. First, you will choose a title for your document, include a description (if you’d like) and select the library to which you’d like to upload it; then hit “Save”. “Step 2” then activates, allowing you to browse for and upload your file. After uploading, you will have the option of adding tags or keywords to your document so it is more easily searchable.

Q: What are the “tags” for?

Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. We have given you a few sets to choose from, but you can also add your own. Other members can also add tags to your document, further enhancing this search feature. This comes in handy because the name of the same policy or procedure often varies between practices.

Q: I have several related documents. Do I have to post them individually?

No. You can post related documents together, and we encourage you to do so. Step 2 of the upload process allows you to add several documents. Continue that process until all of your related files are uploaded, then add your tags and hit “Save.” If possible, please provide descriptions for each document listed so other users can easily discern which document they are viewing.

Q: Can someone else edit or delete my file?

As the owner of the document, only you or a system administrator can delete your document. If you’d like to delete it, just click the red “X” that appears when you view the document details.

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Discussion Forums

In order to be a part of group communications, you must join that community!

Q: How do I receive group communications?

First, join the community that interests you. You can then access all discussions and documents for that particular group. From your AACSB Exchange profile page, visit the 'Community Notifications' link under the 'My Account' tab. Here, you will see a list of available communities. Select one of the delivery options (Real Time, Daily Digest, Text or No Email) for any groups you wish to join and then click the “Save” button at the bottom of the page.

Q: How do I respond to others’ posts?

From an email or the online discussion forum, you can click either the Reply to Discussion Forum link to send your message to the entire forum, or the Reply to Sender link to send your message only to the sender. We recommend replying only to the sender for comments like "thank you" and “me too” that add little value to the discussion.

Q: How do I start a new discussion thread?

Use the Post a Message link found in the navigation under Participate.

Q: Why do I have to post messages and reply to them through the website?

Posting messages through the AACSB Exchange allows for online archives of all group messages. Additionally, when you send an attachment through the Exchange, it automatically places it in the corresponding group’s library and sends a link to members instead – no more blocked attachments because of file size or type.

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Q: How can I advertise on the Exchange?
Contact Brittany Schoenberg, Manager, Strategic Relationship Management at brittany.schoenberg@aacsb.edu. View advertising opportunities here.