Frequently Asked Questions

    Logging In


    Q: Who can have an account in the AACSB Exchange?

    All faculty, staff, and administrators at AACSB member institutions can have an account in The Exchange. Non-members also receive an account when registering for an event, but access to the site will be limited to that particular event.

    Q: What is my AACSB Exchange login information?

    Your login is your email address (.edu, .org, etc.). To ensure you receive access to all applicable member benefits, please do not use yahoo, gmail, etc.).  Your password for the AACSB Exchange and myAACSB (event registration) is the same.

    Q: What if I forgot my password?

    Click on Forgot Your Password on the login screen and follow the instructions. Be sure you are using your official organization email address (for example, .edu, .org, etc.).

    If this does not resolve your problem, contact: exchange@aacsb.edu

    Q: How do I create a username and password if I am a member or visitor and do not have one?

    Please use the New User Registration to register for the site. Be sure to use your official organization email address (.edu, .org, etc).

    My Profile


    Q: How do I control what information is shown in My Profile?

    From the My Profile tab, click the My Preferences link. This will let you control what information is visible to various users. We recommend selecting the “Members

    Only” option, which will make your profile visible only to people with AACSB member access. After you’ve made changes, click the “Save” button at the bottom of the page.

    Q: My picture will not upload. What’s wrong?

    The dimensions of the image must be no larger than 600 pixels wide by 600 pixels high. The file size (kilobytes, megabytes, etc.) does not matter. You can check the dimensions in programs like Photoshop, Microsoft Paint, and Microsoft Photo Editor. The image must also be saved in a .jpg, .gif or .bmp format.


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    AACSB Member Directory


    Q: How do I find other members?

    From the Directory tab you can search for other members based on:

    • Name
    • Institution/Company
    • Title
    • Location
    • Affinity group membership, event attendance, and/or committee participation
    • Professional interests
    • Research interests
    • And more


    Contact List & Groups


    Q: How do I add contacts to my contact list?

    When you perform a search in the Directory or view a group membership list, you will see an add as contact link next to each person in your search results. Just click this link to send a contact request. As you view a member’s profile, you can click the contact request link just to the right of their profile picture.  

    Q: Why should I add contacts to my contact list?

    Creating this virtual address book makes it easy to send your contacts messages through the system to stay in touch or ask questions. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common with them. Your contact list makes it easy to send invitations if you create a discussion forum, and you can also choose to let only your contacts view and/or comment on your blog.

    Q: How do I join/subscribe to a group?

    From the Networks tab click on All Networks. Select the group you’d like to join and click “Join Community”. Some groups have membership criteria which much be met; for these groups an email address will be listed to send your join request.

    Q: How do I start a new group?

    From the All Networks page click Create a New Community. Name your community, provide a description, and select AACSB Members as who can view and join your community. Check the boxes to create a discussion forum and library. Click Save and Invite Members.


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    Q: How do I access documents other members have shared?

    First, join the topic based group that interests you. You can then access all discussions and documents for that particular group.

    Q: How do I share a document?

    From the Discussions tab, click Share a Document. Please note that uploading a document is done in three steps and each step must be completed before you can move on to the next. First, you will choose a title for your document, include a description (if you’d like) and select the library to which you’d like to upload it; then hit “Save”. “Step 2” then activates, allowing you to browse for and upload your file. After uploading, you will have the option of adding tags or keywords to your document so it is more easily searchable.

    Q: What are the “tags” for?

    Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. We have given you a few sets to choose from, but you can also add your own. Other members can also add tags to your document, further enhancing this search feature. This comes in handy because the name of the same policy or procedure often varies between practices.

    Q: I have several related documents. Do I have to post them individually?

    No. You can post related documents together, and we encourage you to do so. Step 2 of the upload process allows you to add several documents. Continue that process until all of your related files are uploaded, then add your tags and hit “Save.” If possible, please provide descriptions for each document listed so other users can easily discern which document they are viewing.

    Q: Can someone else edit or delete my file?

    As the owner of the document, only you or a system administrator can delete your document. If you’d like to delete it, just click the red “X” that appears when you view the document details.


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    Discussion Forums

    In order to be a part of group communications, you must join/subscribe to the group!

    Q: How do I receive group communications?

    First, join the topic based group that interests you. You can then access all discussions and documents for that particular group. From the My Profile tab, visit the My Subscriptions link. Here, you will see a list of available communities. Select one of the delivery options (Real Time, Daily Digest, Text or No Email) for any groups you wish to join and then click the “Save” button at the bottom of the page.

    Q: How do I respond to others’ posts?

    From an email or the online discussion forum, you can click either the Reply to Discussion Forum link to send your message to the entire forum, or the Reply to Sender link to send your message only to the sender. We recommend replying only to the sender for comments like “me, too” that add little value to the discussion.

    Q: How do I start a new discussion thread?

    Use the Post a Message link found in the navigation under Discussions.

    Q: Why do I have to post messages and reply to them through the website?

    Posting messages through The Exchange allows for online archives of all group messages. Additionally, when you send an attachment through The Exchange, it automatically places it in the corresponding group’s library and sends a link to members instead – no more blocked attachments because of file size or type.


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    Q: How can I advertise on the Exchange?

    Contact Debbie Wiethorn, Manager, Strategic Relationship Management at
    debbie.wiethorn@aacsb.edu or +1 813 769 6522. View advertising rates and download the insertion order here.